Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
Shopping Information
Delivery charges for orders from the Online Shop?
Delivery rates ; 🚚
- Inside valley ( Rs. 120 )
- Outside valley ( Rs. 240 )
Depending upon your location 📍
How long will delivery take?
Delivery time ; 🚚
- Inside valley ( 1-2 days )
- Outside valley ( 2-3days )
Depending upon your location 📍
What exactly happens after ordering?
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Where can I view my sales receipt?
You can view your sales receipt either through the confirmation email sent to you or on my-account section on website
How do I add a gift receipt to an order?
Currently, Play Circuit does not offer a dedicated gift receipt option at checkout. However, if you'd like to send a product as a gift without including the price, you can mention this in the Order Notes section during checkout. We'll make sure to exclude any pricing details in the package. If you need further customization, feel free to contact us after placing your order.
How long do I have to return an order?
At Play Circuit, we follow an exchange-only policy under specific conditions:
All products are thoroughly inspected before delivery.
If there’s an internal defect, you may request an exchange within 5 days of purchase.
We do not offer refunds, but if the item is incompatible with your device, you may request store credit.
To be eligible for an exchange:
The original box and all included materials must be returned.
You must provide a clear video showing the issue.
For full details and exceptions, please refer to our Terms and Conditions before submitting a request.
Payment Information
How is the recipient reimbursed?
If a recipient needs to be reimbursed for a return or refund, the amount will be credited back to the original payment method used for the purchase. For security reasons, we can’t issue refunds to a different person or account. If the item was a gift, we recommend the original buyer contact us directly for any return or refund processing.
Can I be reimbursed through the original payment method?
Yes, all refunds are processed back to the original payment method used during checkout. Once your return is approved, the refund will be issued within a few business days, depending on your payment provider’s processing time.
Can the country receiving the shipment be different than the country of purchase?
Yes — you can place an order from anywhere in the world, but we currently only ship within Nepal. So as long as the delivery address is in Nepal, you’re welcome to make a purchase regardless of your location.
How can I return an item?
At Play Circuit, we follow an exchange-only policy under specific conditions:
All products are thoroughly inspected before delivery.
If there’s an internal defect, you may request an exchange within 5 days of purchase.
We do not offer refunds, but if the item is incompatible with your device, you may request store credit.
To be eligible for an exchange:
The original box and all included materials must be returned.
You must provide a clear video showing the issue.
For full details and exceptions, please refer to our Terms and Conditions before submitting a request.
Will I receive the same product that I see in the picture?
Yes, you will receive the same product model shown in the pictures. However, for some items, the color or minor design details may vary slightly depending on availability. If you have a specific preference, feel free to mention it in the Order Notes at checkout, and we’ll do our best to match it.
.
Will you restock items indicated as “out of stock?”
Yes, we do restock items marked as 'Out of Stock'—typically within 1 to 2 weeks. We recommend adding it to wishlist for better updates.
Orders and Returns
Delivery charges for orders from the Online Shop?
Our delivery charges are as follows:
Inside Kathmandu Valley: Rs. 120
Outside Kathmandu Valley: Rs. 240
Shipping charges are calculated during checkout based on your delivery address.
How long will delivery take?
Delivery times depend on your location:
🚚 Inside Kathmandu Valley: 1–2 days
🚚 Outside Kathmandu Valley: 2–3 days
Please note delivery may vary slightly depending on your exact location.
What exactly happens after ordering?
After you place your order on Play Circuit:
We receive and confirm your order details.
Our team prepares and carefully packs your items.
You’ll receive a confirmation email with your order summary and tracking info (if applicable).
The package is handed over to our trusted delivery partner for shipping.
Your order is delivered within the estimated delivery time, and we may send updates along the way.
If you have any questions during the process, our customer support team is here to help!
How long does the delivery take and how much does it cost?
Delivery time and charges depend on your location:
🚚 Inside Kathmandu Valley: 1–2 days, delivery charge Rs. 120
🚚 Outside Kathmandu Valley: 2–3 days, delivery charge Rs. 240
Delivery times may vary slightly based on your exact location.
.
Which browser is best to use the site?
Play Circuit works best on modern browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For the best experience, please keep your browser updated to the latest version.
How do I subscribe to the newsletter?
When you visit Play Circuit for the first time, a newsletter subscription popup will appear. Just enter your email and submit to stay updated with our latest products, offers, and news. If you miss the popup, you can also subscribe via the newsletter section in the website footer.
